Customer Service Officer

Job Description:

Your impact

Are you an organised and proactive professional with a passion for delivering exceptional customer service and managing complex projects? As a Customer Service Officer, you will work in a collaborative environment where you will build strong stakeholder relationships and drive continuous improvement, to ensure successful project delivery.

Reporting to the Senior Customer Service Manager, you will play a key role in managing customer-focused projects and support activities across the business. Acting as the primary interface between customers and internal teams, you will coordinate resources, manage risks, monitor performance, and identify opportunities to enhance products, services, and capabilities. Working closely with stakeholders across the organisation, you will help ensure projects are delivered safely, efficiently, and to the highest standards of quality and customer satisfaction.

What you will do as a Cust...