Customer Service Operator

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and we have an opportunity for a day shift role - Monday, Wednesday, Thursday, Friday and Saturday: 09:00–17:00; (Tuesday and Sunday will be your days off).

Requirements

About the Role

• Act as the first point of contact for incoming calls, dealing with queries effectively.
• Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
• Perform administr...