Customer Service & Planning Administrator

Overview

Great company based in Bishop’s Stortford is seeking a proactive and detail-oriented Customer Service & Planning Administrator to join their team immediately. This is a key role within the Customer Service & Planning team, responsible for ensuring that every customer interaction is handled with professionalism, efficiency, and care. You’ll be the central point of coordination between customers, engineers, and internal teams—ensuring smooth operations and exceptional service delivery.

Responsibilities

• Deliver outstanding customer service across all channels, ensuring a positive experience at every touchpoint
• Accurately log service and repair callouts, ensuring timely responses and resolution
• Work in line with customer contracts and service level agreements (SLAs)
• Order and coordinate the delivery of equipment to support engineering operations
• Record, manage, and escalate customer complaints in a professiona...