Job Description

Through multiple channels, Customer Service Professional II is responsible for building strong customer relationships by assisting customers with inquiries, issues, and complaints on products and services. Offers solution based on the prescribed service and operating work standard.
Customer Service Professional II will directly report to Operation Supervisor or Assistant Manager. It is expected for a Customer Service Professional to deliver easier, better, and faster service to customers.
 
Working Arrangement: Hybrid
Key Accountabilities:
Offers solution to customers based on the Knowledge article provided.
Process transaction and coordinate with other departments and document significant discussions or complaints.
Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
Complete transactions and provide timely and accurate information to customers.
Meet all key performance tar...
            

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