Customer Service Quality Analyst

Woolworths Group (Australia and New Zealand’s largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of two businesses (BigW Market & Everyday Market).

WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. A curated customer destination, bringing together a trusted ecosystem comprising three core banners: Everyday Market and BIG W Market. We have grown in the last year and now operate primarily across three hub locations: Manila, Melbourne & Sydney.

As a Customer Service Quality Analyst, your primary responsibility is to lead and manage a team of customer service representatives to ensure exceptional customer experiences. You will be responsible for overseeing daily operations, handling customer inquiries and complaints, and working closely with other departments to maintain high service standards.