Customer Service

:
Assure that Customer requirements are received properly into SAP.
Analyze customer demand.
Maintain 100% On time delivery & satisfaction while managing optimal inventory levels and leveraging plant resources working with the Master Scheduler.
Make sure the effective planning is uploaded into SAP.
Follow up shipments and keep a close contact with Customer.
RESPONSIBILITIES:
- Responsible to assure Customer requirements for current models and service parts are properly posted into SAP, in case any inconvenience or failures detected work with IT area in order to solve it.
Escalate in case is necessary.
- Keep Customer aware about increases and/or decreases on releases and inform immediate Supervisor and Manager.
- In case requirements exceed capacity contracted (MPW), notify Materials Manager, PM and Sales.
- Escalate when BW can not meet Customer demand for current models and service parts.
- Responsible to update necessary parameters ...