Customer Service Representative (Accounts Receivable) - Cebu

We are looking for Customer Service Representatives to join an Accounts Receivable account based in Cebu. The candidate will be responsible for providing exceptional service in managing accounts receivable inquiries and issues, maintaining accurate records, and ensuring customer satisfaction.

Key Responsibilities

• Handle customer inquiries regarding accounts receivable and payment processing professionally and in a timely manner
• Resolve payment discrepancies and disputes with a focus on first-call resolution
• Maintain detailed and accurate records of customer accounts and interactions
• Collaborate with internal teams to improve billing and collection processes
• Provide clear and accurate information to customers about their accounts and payment schedules
• Meet or exceed individual and team performance targets

Requirements

• Senior High School Graduate or completed...