Job Description

Roles & Responsibilities:

Responding to customer calls on our Company line.

Responding to customer inquiries on our WhatsApp and recovering failed orders through follow-ups.

Taking stock of products left with agents all over Africa.

Monitoring social media and responding to messages on ads.

Suggesting new ways to promote company offerings and reach consumers.

Building a social media presence by maintaining a solid online presence.

Managing our online communities to ensure respectful and appropriate engagement.

Responding to comments on each of our online accounts.

Copy & paste inquiries & leads from social media into our Automated CRM System.

Qualifications
At least 1 – 3 years of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

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Customer Service Representative at Daggo Africa

Job Description

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