Job Description

Job Description:
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Job Responsibilities 
Ensure consistent execution of WOW (Wow Operating Way) plan.
Provide friendly customer service over the phone, in person and over email
Schedule appointments for vehicle repair using our repair management system
Ensure timely processing of insurance assignments 
Prepare repair order with proper documentation
Record all communication with customers or insurance partners during the repair process using ASE 
Manage car rental information
Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence a...
            

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