Customer Service Representative

Job Title: Customer Service Representative

Location: John Thompson & Sons York Road

Reporting to: Customer Services Teamleader

Job Purpose:

To deliver a high standard of customer service by ensuring customer enquiries and orders are handled accurately, efficiently, and professionally. The Customer Service Representative acts as a key point of contact for customers, internal departments, and external suppliers, helping to ensure smooth day-to-day operations and a positive customer experience.

Key Responsibilities

• Deliver and maintain a consistently high standard of customer service.
• Respond to customer calls promptly and professionally.
• Communicate effectively and courteously when handling all customer enquiries.
• Accurately record customer order details and update the relevant database systems as required.