Customer Service Representative

Description We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity.

Responsibilities:
• Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries.
• Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone.
• Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear ...