Job Description
This role will be within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer technical issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
You must have the right to work in the UK and be able to work from our Chippenham office on a hybrid working pattern.
You must have the right to work in the UK and be able to work from our Chippenham office on a hybrid working pattern.
The Role:
- To investigate and resolve customer issues and incidents.
- Troubleshooting via telephone and Mobile Device Management (MDM) tools of mobile and network hardware, applications, configurations and other technical issues.
- To own the service level...
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