Customer Service Representative

Customer Service Representative

Department: Customer Service and Compliance

Employment Type: Temporary

Location: Grantham

Compensation: £27,153 / year

Description

To provide a first‑class customer service experience by coordinating and supporting customer interactions across all national sites, ensuring customer satisfaction through efficient communication, accurate processing, and timely resolution of enquiries and requests.

Key Responsibilities

• Generate quotes, purchase orders, and sales orders accurately.
• Set up new customer contracts and maintain existing customer records.
• Respond promptly to customer enquiries and manage expectations via telephone, email, and face‑to‑face communication.
• Organise and manage bookings using internal systems.
• Collaborate with all departments and operational sites to ensure a seamless customer experie...