Customer Service Representative I

Customer Service Representative I – Qualfon

Qualfon Cebu, Central Visayas, Philippines

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Job Summary

Main objectives and duties:

• Resolve product or service problems by accurately understanding the customer’s issues.
• Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Process customer orders and purchase of products and services.
• Escalate to appropriate departments to expedite resolution of customer’s issue.
• Provide exceptional customer service experience.
• Complete ...