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Customer Service Representative II

📍 Thermo Fisher Scientific • Bengaluru, Karnataka, India • Posted June 23, 2026

Full time Posted June 23, 2026
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Job Description

  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
  • Engage in activities to provide an enhanced customer experience
  • Ensure adherence to organizational procedures, policies and systems.
  • Ensures that performance metrics / SLAs are met 
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined
  • Proactively escalates issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
  • Contribute to team effort by accomplishing related results as needed

    • Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • ’ Hands on experience on Order Management
  • Requires strong comp...

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