Job Description
Job Title: Customer Service Representative
Job Description
+ Answer all incoming phone calls in an expeditious manner
+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls
+ Provide a pleasant and friendly atmosphere for customers to conduct business
+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
+ Coordinate interdepartmental correspondence relating to timely delivery of spares
+ Record customer request for quote, convert to sales order when required
+ Research IPCs to problem solve in AOG situations
+ Responsible for follow-up to customers on shipping information
+ Manage client base with Siebel updating customer transactions/issues into the Siebel database
+ Report processing as required
+ Assist customers in obtaining information on services ...
Job Description
+ Answer all incoming phone calls in an expeditious manner
+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls
+ Provide a pleasant and friendly atmosphere for customers to conduct business
+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
+ Coordinate interdepartmental correspondence relating to timely delivery of spares
+ Record customer request for quote, convert to sales order when required
+ Research IPCs to problem solve in AOG situations
+ Responsible for follow-up to customers on shipping information
+ Manage client base with Siebel updating customer transactions/issues into the Siebel database
+ Report processing as required
+ Assist customers in obtaining information on services ...
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