Customer Service Representative - Mid shift

SUMMARY: The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training on an as needed basis. The hours for this shift are 10AM-6:30PM and 11AM-7:30PM (2 openings) Essential Duties/ Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties include the following: Other duties may be assigned * Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner * Resolves problems by clarifying issues; resear...