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Customer Service Representative

📍 Impact Recruitment • Niagara Falls, Ontario, Canada • Posted June 19, 2026

Permanent Posted June 19, 2026
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Job Description

Our client is seeking an experienced Personal Lines insurance professional to support a growing portfolio of VIP and High-Net-Worth clients.

This role focuses on providing a white-glove service experience to personal insurance clients connected to the brokerage’s commercial client base. The successful candidate will act as a trusted advisor, delivering prompt service, technical expertise, and proactive insurance solutions.


Key Responsibilities

  • Manage a portfolio of VIP and High-Net-Worth Personal Lines clients

  • Handle renewals, endorsements, policy changes, and complex coverage inquiries

  • Conduct detailed coverage reviews and identify potential gaps in protection

  • Provide concierge-level customer service and responsiveness

  • Build strong relationships with clients, carriers, and internal stakeholders

  • Collaborate closely with Commercial Account Executives on shared client relationships

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