Customer Service Representative

Job Description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

The Customer Service Representative (CSR) will serve as the primary point of contact for customer inquiries, orders, issues, and requests. This role requires strong communication skills, problem‑solving abilities, and a commitment to providing a high level of customer satisfaction. The CSR will manage customer interactions through phone, email, and chat, providing information on products/services, resolving complaints, processing orders, and ensuring a seamless customer experience.

• Customer Interaction : Respond to customer inquiries, complaints, and requests across various communication channels (phone, email, chat).
• Issue Resolution : Diagnose customer problems by gathering information, providing accurate solutions, and escalating complex issues when necessary.
• Order Processing : Handle customer orders, returns, and exchanges, en...