Customer Service Representative

Job Overview

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate will have strong communication skills, a problem‑solving attitude, and the ability to handle various customer interactions with professionalism and empathy.

Key Responsibilities

• Customer Interaction: Handle incoming calls from customers, addressing their inquiries and concerns promptly and accurately.
• Issue Resolution: Investigate and resolve customer issues or complaints, ensuring a high level of customer satisfaction.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and support.
• Record Keeping: Document customer interactions, issues, and resolutions in the company’s CRM syste...