Job Description

As the Customer Service Representative, you will be responsible for managing and supporting key customers and territories. Duties include, quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.

Position Responsibilities:
Interfaces with Customer Personnel via e-mail and telephone

Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required

Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues

Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable

Creates and maintains playbook (spreadsheet, database, etc.) for un...

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