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Customer Service Representative

📍 Skyservice • Richmond, British Columbia, Canada • Posted March 23, 2026

Full-time Posted March 23, 2026
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Job Description

SUMMARY OF RESPONSIBILITIES:

  • Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers; 
  • Communicate via ground/air Unicoms and radios;
  • Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
  • Maintain, monitor, and update the system and advise Line Service Crew accordingly;
  • Remain vigilant with security protocols and situational awareness;
  • Ensure communication and coordination between customers, line service, and staff; 
  • Coordinate fueling, catering, car rental, hotel booking and reservations; 
  • Answer the general number phone lines and forward the calls to the appropriate person; 
  • Ensure that all areas of the FBO are clean at all times; 
  • Ensure coffee, condiments, and snacks are restocked regularly;
  • Take c...

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