Job Description
Pay: ₱20,000.00 - ₱22,000.00 per month
Job description:
Customer Service Representative
Primary Responsibility
To deliver real-time, high-quality, and priority customer support to VIP players through live chat channels, ensuring timely resolution, professionalism, and adherence to company SOPs and service standards.
Key Responsibilities
- Handle incoming live chat inquiries from VIP players in real time
- Provide priority assistance in accordance with VIP handling guidelines
- Deliver a professional opening spiel and set clear service expectations
- Identify and validate the player’s concern through probing and discovery questions
- Ensure all required information is collected before proceeding with resolution
- Handle VIP concerns related to:
- Account access and security
- Deposits and withdrawals
- Bonuses and promotions
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