Job Description

Customer Service Representative
 Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high‑volume inbound contact centre environment in Palmerston North.
 This opportunity is ideal for people who thrive in fast‑paced settings, enjoy helping others, and remain calm under pressure. The contract offers long‑term stability with strong potential for extension or permanent opportunities.
 What You’ll Be Doing
Answering inbound phone calls from members of the public
Providing accurate information and resolving customer queries
Logging information into internal systems
Managing customer interactions with professionalism and empathy
Navigating multiple systems in a fast‑paced environment
Escalating complex matters to the appropriate teams
 What We’re Looking For...
            

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Customer Service Representatives

Job Description

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