Job Description
Customer Service Representative
The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive customer experience while maintaining service level agreements (SLAs) and quality standards.
Key Responsibilities
Attending to pricing queries
Correctly capturing each interaction on SAP
Creating quotations
Generating reports
Handling incoming and outgoing calls, and providing support to customer queries including checking of Proof of Deliveries (PoD) for customers,
Helping our sales reps. to process customer orders
Liaising with customer head buyers concerning new stock and price changes
Placing orders
Stock availability
Successfully solving sales related queries.
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