Customer Service Specialist

Work Mode: Onsite at Ayala Avenue, Makati

Job Overview

We are seeking a reliable and customer‑focused Customer Service professional in customer service or account support. This role involves managing client interactions, supporting account operations, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Act as the main point of contact for assigned client accounts, handling inquiries and requests promptly and professionally
• Support account management activities such as order processing, follow‑ups, renewals, and issue resolution
• Build and maintain strong client relationships to ensure satisfaction and long‑term retention
• Coordinate with internal teams to ensure timely delivery of services and accurate communication
• Track account activity, maintain updated client records, and document interactions in CRM or internal systems
• Assist in preparing account reports...