Job Description
Position Overview
Customer Service Representative – Manufacturing Department, Site 2400 Skymark Ave., Unit 3, Mississauga, Ontario. Reports to Operations Manager. Salary: $45,000–$60,000 annually. Hours: 37.5 per week. Permanent full‑time.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and ticketing systems.
- Troubleshoot product and service issues with clarity and efficiency.
- Collaborate with technical teams to elevate and resolve complex problems.
- Maintain accurate records of customer interactions and feedback.
- Validate information to check for accuracy on product information, pricing and terms.
- Process orders in the ERP system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute knowledge base articles and support documentation.
- Participate in training sessions and team meetings to stay current on products and policies. <...
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