Job Description
Responsibilities
- Respond to and resolve customer inquiries via tickets and other online support channels in English.
- Provide accurate, valid, and complete information using appropriate customer service tools and processes.
- Deliver appropriate and effective solutions to customer issues within defined response and resolution timeframes.
- Document all customer interactions, follow up on cases, and ensure issues are resolved smoothly and accurately.
- Adhere to communication protocols, guidelines, and company policies.
- Strive for high customer satisfaction and maintain professional customer support standards.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Comply with shift schedules arranged according to team and business needs.
Qualifications
- Professional-level proficiency in spoken and written Englis...
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