Customer Service Specialist

Role summary:

This is a one-year contract role.

Customer Service Specialist is reporting to Customer Service Department under Supply Chain Division.

This is a permanent position that require knowledge of order processing, production planning, delivery planning, invoicing and customer complain handling.

General responsibilities and activities include, but is not limited to:  

1. Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.

2. Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.

3. Raise Credit Release in SharePoint system and follow up until it is unblocked.

4. Approval on eNA system for new SKU number request.

5. ...