Customer Service Supervisor (Local Account)

Customer Service Supervisor (Local Account)

JoyRide Superapp

Negotiable

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts

Government Mandated Benefits

Insurance Health & Wellness

HMO

Employee Discount, Parking Space

Job Responsibilities

• Manage, lead, train, develop, and mentor team members
• Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
• Handle queries from customers while ensuring total customer satisfaction
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement them to enhance service quality.
• Perform other duties as may be assigned

Qualifications

• Bachelor’s degree in any field
• Proven exper...