Job Description
Description
- Oversee daily customer service operations to ensure high-quality service delivery.
- Train and mentor customer service representatives, providing guidance on best practices.
- Resolve customer issues and complaints efficiently, escalating when necessary.
- Analyze customer feedback and implement improvements to enhance service quality.
- Manage scheduling and staffing to ensure adequate coverage during peak hours.
Requirements
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 0–2 years in BPO sector
- Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
- Responsibilities and Duties: Ability to train and support staff in customer service roles
- Qualities and Traits: Strong leadership and interperson...
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