Job Description
On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time
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Job Description
Description
- Lead and supervise a team of customer service representatives, ensuring high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance operational efficiency.
- Monitor team performance metrics and provide coaching to improve skills and productivity.
- Resolve escalated customer inquiries and complaints effectively and professionally.
- Conduct regular training sessions to keep the team updated on product knowledge and service standards.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 5-7 years of experience in customer service, with at least 3 years in a supervisory role.
- Skills and Competencies: Strong leadership and team supervis...
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