Job Description
Job Summary:**
Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC.
Job Responsibilities:**
* Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
* Monitor daily team performance, identify areas for improvement, and implement corrective actions.
* Handle escalated customer issues and complaints, providing timely and effective resolutions.
* Develop and implement customer service policies, procedures, and best practices.
* Conduct regular team meetings, training sessions, and performance reviews.
* Analyze customer feedback and data to identify trends and recommend service enhancements.
* Collaborate with other departments to ensure seamless customer experiences.
* Maintain accurate records of customer interactions and team performance.
* Ensure adherence to ...
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