Job Description

 
  The Role 
  This role reports into the Head of Customer Service (CS). The CS Team Lead, Safety will manage a team of Specialists and all safety matters under the CS Team’s Safety arm. He/she will be heavily involved in interfacing with other departments in order to drive the tasks required of this role. 
  What You’ll Do: 
 Manage, execute and enhance on the existing incident management process that covers all ride incidents relating to Neuron’s vehicles
 De-escalate situations skillfully and suppress any situations from media/council escalation
 Manage, execute and enhance the breach management system including building processes as well as product automations and optimisations
 Expertly manage safety user resolution and be able to guide the team members to understand concepts for application purposes
 Create and track overall safety metrics to identify gaps in safety processes and recommend...
            

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Customer Service Team Lead, Safety

Job Description

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