Customer Service Team Leader

Our client has an opportunity available for a Customer Service Team Leader.

Requirements:

• Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.
• 2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.
• Experience within the FMCG, retail sector or similar - preferred.
• Demonstrate a passion for people.
• Knowledge of Customer Contact or Call Centre practices within the FMCG, retail sector, understanding of the practicalities and challenges of a customer services environment in this context- essential.
• An extensive and proven track record in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre function- demonstrating knowledge of trending practices in this context - essential.

Responsibilities:...