Customer Service Team Leader

Job Description

As the Customer Service Team Leader, you will play a pivotal role in ensuring the smooth execution of customer service activities, seamless execution and delivery of customer orders across all our channels. You will lead a team of customer service specialists, empowering them to achieve their full potential and ensuring a customer first approach. 

In this role, you will:  

• Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders. 

• Measure and review the efficiency and effectiveness of our customer service processes and procedures identifying and implementing improvement opportunities 

• Liaise with customers and suppliers in order to optimise customer satisfaction and maximise efficiency. 

• Evaluate external customer sa...