Job Description
Customer Service Team Leader Trafford Park Up to £35,000 doe
A global manufacturing firm have an exciting vacancy for a proven customer service team leader. If you have worked within manufacturing/distribution & Stock and have experience managing a small order management team, then please apply.
* Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
* Managing and mentoring a team of two Order management professionals, ensuring all customer orders and enquiries are handling efficiently, customers orders are met and despatched on time, and KPI’s are met and in-line with company standards
* Conducting regular 1-2-1’s, performance reviews and appraisals
* Managing attendance, holidays and identifying training needs; supporting on-going development of the team
* Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personal...
A global manufacturing firm have an exciting vacancy for a proven customer service team leader. If you have worked within manufacturing/distribution & Stock and have experience managing a small order management team, then please apply.
* Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
* Managing and mentoring a team of two Order management professionals, ensuring all customer orders and enquiries are handling efficiently, customers orders are met and despatched on time, and KPI’s are met and in-line with company standards
* Conducting regular 1-2-1’s, performance reviews and appraisals
* Managing attendance, holidays and identifying training needs; supporting on-going development of the team
* Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personal...
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