Job Description
This role does not offer Visa/Work Permit Sponsorship
Job Requirements
- College/University Degree
- Extensive experience in Customer Service/Tech Support role in a BPO/Shared Services and related industries
- Experience in actual people management in customer service set-up in a BPO/Shared Services and related industries. Must be an actual Team Lead/Manager and have direct reports and has great exposure with performance management and related tasks
- Experience in IT Service Management systems, such as Service Now, and Contact Center Solutions and related tools
- Experience working on North America accounts and shift is preferrable
- Experience with Healthcare account is an added plus but not required
- Must be willing to work on a fixed night shift schedule (M-F US Business Hours, 9pm/10pm/11pm start times)
- Hybr...
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