Customer Service Trainer

About The Team

We’re looking for a Customer Service Trainer to shape the learning journey of our customer service teams. In this role, you will:

• Build and deliver training programs that strengthen customer service quality, compliance, and operational efficiency.
• Identify training needs and design engaging learning experiences for CS teams.
• Equip staff with deep knowledge of fintech products (e-wallet, credit, insurance, loan servicing) and dispute management processes.
• Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
• Continuously evaluate training effectiveness, tying learning outcomes to KPIs such as QA, CSAT, SLA, and error rates.

You’ll thrive here if you bring customer service operations expertise, strong leadership and the ability to transform training ...