Customer Services Representative

**Career Area**:
Finance
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**:
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
**What You Will Do**:
- Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropri...