Job Description
Microsoft Dynamics 365 Customer Engagement & Power Platform Solution Architect
Specialization: Customer Service, Customer Insights, Contact Center & Omnichannel would be an added advantage
Employment Type: Full-time
Role Overview
We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.
The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.
Key Responsibilities
1. Requirement Discovery & Analysis
- Engage customers through workshops, interviews, and assessments.
- Identify business pain points, process gaps, and improvement opportunities.
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