Job Description

Job Description
LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.
We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.
You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.
What will I be doing?
Answering incoming calls and responding to customer’s emails and online chat queries
Providing product and service information to customers
Managing and resolving customer issues
Identifying and escalating customer issues to management
Engaging in up-selling and add on sales in your interactions with customers
Documenting all call information according to standard operating procedures
Recognising, documenting, and alerting the management team of trends in customer queries
Completing cal...
            

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