Job Description

About the role
As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.

Your focus will include:
Being the first point of contact for clients and enquiries, providing friendly and clear support

Guiding new enquiries, explaining service options, and helping clients feel confident

Managing referrals, setting priorities, and keeping accurate records

Handling calls, emails, and client updates efficiently

Resolving issues quickly and escalating when needed

Keeping clients informed about any changes to their services
About you 

You are a clear communicator with a positive, can-do...

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