Customer Success Account Manager, Requesters

Role Title: Customer Success Account Manager, Requesters

Function: Customer Success

Salary: R$64,903-81,129

Location: Sao Paulo

Contract Type: Permanent

What you will do:

Customer Relationship Management

• Serve as the primary delivery point of contact for a portfolio of requester customers, building strong and lasting relationships with key stakeholders.
• Understand customer needs, objectives, and challenges related to environmental disclosure, particularly concerning Scope 3 emissions and nature‑related impacts.
• Proactively engage with customers to ensure they are effectively utilizing the Portal, building request lists, and leveraging relevant data products.
• Provide ongoing support and guidance to customers on best practices for engaging their supply chains and other relevant stakeholders for disclosure.
• Act as a conduit of the voice of the customer internally, escalating issues and coll...