Job Description

About the Role
 :We are seeking a Customer Success Advisor to join our team in Dartford.
In this role, you’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key.
As a Customer Success Advisor, you will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication. With the customer at the heart of everything we do, you’ll help us meet the needs of our business, clients, and the local community.
Day to Day duties:
Be the first point of contact for complaints across all channels of communication
Resolve queries, diagnose situations, and process requests with care and accuracy
Use our bespoke system to log and manage customer interactions
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