Customer Success Analyst

As a Customer Success Analyst at VTEX CX platform, you will ensure that clients successfully adopt and extract value from the VTEX CX platform. You will combine relationship management with hands‑on technical knowledge, guiding clients to use the platform effectively and embedding VTEX CX platform’s solutions into their daily operations.

What you will do

• Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX platform.
• Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
• Client Engagement & Expansion: Build strong relationships with clients, including C‑Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
• Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX platform's capabilities, addressing t...