Customer Success Associate

Work Location: Home based with monthly travel to clients and weekly travel to the Company Head Office in Godalming.

For all enquiries, please email

Job Purpose:

We are seeking an ambitious and well‑organised Customer Success Associate to join our expanding Customer Success Team.

This entry‑level position is ideal for someone eager to develop a career in Customer Success within a SaaS environment.

The successful candidate will take ownership of designated operational, reporting, and escalation coordination duties, enhancing proactive customer engagement and introducing greater structure to customer communications.

Reporting to the Head of Customer Success, you will collaborate closely with both the Head of Customer Success and the Customer Success Manager to support customer outcomes.

Principal Duties and Responsibilities:

• Support client introductions and onboarding meetings. ...