Job Description
At Softlink Global , Customer Success is driven by ownership, problem-solving, and long-term client partnerships.
Position Overview
We are looking for a customer-focused and technically adept Support Specialist to deliver exceptional service and ensure client success with our Logi-Sys ERP software in our LogiSUCCESS team. This role involves promptly resolving customer inquiries, troubleshooting technical issues, and building strong client relationships to enhance satisfaction and software utilization. The ideal candidate will monitor and manage support tickets, coordinate with internal teams for escalations, and act as a customer advocate to drive product improvements. Proficiency in SaaS environments, knowledge of logistics processes, and strong problem-solving skills are key to excelling in this position.
Key Responsibilities
- Deliver exceptional customer service by promptly addressing client inquiries, issues, and request...
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