Customer Success Executive

Job Description

The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post‑sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow’s long‑term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C‑level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post‑Sales Success : Own and lead the customer’s post‑sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought‑leadership to the table. Foster str...