Job Description
Job Summary
- Manage customer enquiries and service quotations to ensure timely and accurate responses.
- Process customer orders efficiently using ERP systems to support seamless sales operations.
- Coordinate shipment arrangements via sea, freight, courier, and local delivery to meet delivery schedules.
- Handle after-sales service including warranty claims on parts and jobs to maintain customer satisfaction.
- Conduct inventory control and physical stock takes to ensure accurate stock levels and general inventory practices.
- Prioritize responsiveness to deliver high‑quality customer service consistently.
- Acquire comprehensive product knowledge to enhance service capabilities and support team coverage during absences.
- Promote sales by actively engaging customers and pushing additional products and services daily.
- Support business development efforts by expanding markets, products, and services to ne...
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